Features

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All Channels On One Screen

With our integrations for WhatsApp, Instagram, Facebook Messenger, Google Business, and more, you can manage all your messages from a single screen. Additionally, don't miss out on any inquiries from your website with our live chat integration.

Knowledge Base Articles

Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within the chat in a few minutes.

Departments

Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.

Saved Replies

Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won't have to type the same messages over and over. You can also save Rich Messages and custom content.

Queue

Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.

Routing and Agent Assignment

Assign conversations to available agents in a proportional manner or let your users select their preferred agent. Maximize efficiency and satisfaction with our advanced routing solutions.

Email Piping

Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.

Reports

In the report screen, you'll see daily conversations, missed conversations, average conversation time, registrations count, subscribe and follow-up reports, daily visitors, daily leads, daily users, article searches and views, browsers and operating systems, agent ratings, agent response time, average agent conversation time, countries and languages. More data is available, and new features are constantly being added!

Agent Ratings

Gather feedback on your customers' live chat experiences and use lessons learned to improve customer service. Check your agents' ratings and send post-chat messages.

Offline Message

Send a message or display a banner to the user when it is not office hours or when all agents are offline. Personalize the message to show it only when you want it and the way you want it.

Rich Messages

The chatbot's functionality is on par with that of a human agent! It can send attachments, media, rich messages, which are easy to create and insert into the chatbot's message.

Message Editor

Create the perfect message by using 3000+ emojis and use markdown syntax to format the text. Surprise your users with voice messages, and attach media and files in just one click.

Marketing

Automations and Triggers

Automations allow you to send messages, show pop-ups, customize the chat design, and more when specific conditions – set by you – are validated. Access more that 13 conditions and 5 automation types.

Booking System

With the Calendly integration, scheduling meetings with your site visitors is a breeze. Your leads and customers can easily book appointments directly from the chat widget or the tickets area.

Welcome Message

Send a welcome message the first time a user visits your website and opens the chat. Display it on page load or when the user opens the chat and creates multiple messages via automations.

Follow-up message

Send a message requesting the user's email if no agents reply within 15 seconds. This feature can also be used if all agents are offline. Phone number and other fields are supported, too.

Multi-User Direct Messaging

Send direct chat messages, emails, and text messages to users in real-time. Use custom merge fields to personalize every message and automatically send notifications.

Proactive Chat

Have your agents reach out to online visitors before they start a chat. Agents can access the online users list from the admin area and invite any user to engage in a live chat interaction.

Trainable AI

Chatbot Training

Improve the chatbot's performance with every chat by adding new Q&A in real time. In a click, agents can teach both OpenAI and Dialogflow chatbots new answers. OpenAI will create variations of the question to enhance the chatbot.

Smart Reply

Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. Get suggested answers in the user's language from both OpenAI and Dialogflow.

Multilingual Chatbots

Switch your chatbot's language to match the user's language, creating a multilingual experience. The chatbot can also translate messages into its language and reply in user's language.

Translations in Real-Time

Effortlessly communicate with customers in their preferred language. Our system automatically translates messages between the user and agent or chatbot, ensuring smooth and efficient communication.

Human Takeover

At the end of the day, humans are always in control of our software. If the chatbot fails to answer, you can command control over a conversation. The chatbot only alerts agents when needed via various methods.

Ready-To-Use Dialogflow Templates

When creating a chatbot, taking the first step can be hard. To make it easier, Dialogflow provides a set of ready-to-use chatbot templates, each capable of replying to general questions. More than 45 templates.

Integrations

Web Chat

You can add a web chat area to your website so your customers get immediate help.

Whatsapp Business

Receive messages sent to multiple WhatsApp numbers, send from multiple WhatsApp numbers.

Automatically routes WhatsApp conversations to specific departments for each WhatsApp number.

Instagram and Facebook

Have your Facebook and Instagram communication in one place. Receive messages sent to your Facebook Pages and Instagram accounts and reply to them directly in DialogFusion.

Connect multiple Facebook pages and Instagram accounts to Support Board instantaneously.

Automatically routes conversations and messages to specific departments for each Facebook page.

Twitter

Easily reply to your direct messages on Twitter from DialogFusion and have your Twitter and website communication in one place. Let the chatbot answer for you and more.

Automatically routes Twitter conversations to the specific department of your choice.

Have your Telegram and website communication in one place. Receive messages sent to your Telegram bot and reply to them directly in DialogFusion.

Automatically routes Telegram conversations to the specific department of your choice.

Google Business

Have your Google Business messages and website communication in one place.

Viber

Manage all your communication on your Viber account through DialogFusion on a single screen.

Line

Have your LINE and website communication in one place. Receive messages sent to your LINE bot and reply to them directly in DialogFusion.

Automatically routes LINE conversations to the specific department of your choice.

We Chat

Have your WeChat and website communication in one place. Receive messages sent to your WeChat Official Account and reply to them directly in Dialog Fusion.

Automatically routes WeChat conversations to the specific department of your choice..

Slack

Respond and reply to messages directly in Slack – the app you already use each day. Our two-way sync updates the full conversation history in DialogFusion in real time.