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Powerful Features

Streamline your sales process with AI-powered insights and close 50% more deals at faster speed

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All Channels On One Screen

Integrate WhatsApp, Instagram, Facebook Messenger, Google Business, and live chat from your website into a single unified inbox.

Knowledge Base Articles

Provide faster customer support with an integrated multilingual knowledge base. Create an accessible help center in minutes.

Departments

Organize conversations by department assignments. Route conversations with department-specific email notifications.

Saved Replies

Store frequently used messages and rich content to avoid repetitive typing. Respond faster with templates.

Queue Management

Real-time visitor position and wait time notifications. Auto-distribute conversations among available agents with concurrent chat limits.

Routing & Agent Assignment

Proportional conversation assignment or customer-selected agent preference. Maximize efficiency and satisfaction.

Email Piping

Reply to messages from your email inbox and convert emails to tickets. Users can respond via email without server configuration.

Reports & Analytics

Dashboard with daily conversations, missed conversations, average conversation time, agent ratings, response times, browser/OS data, countries, and languages.

Agent Ratings

Gather customer feedback on live chat experiences. Access agent ratings and send post-chat messages for continuous improvement.

Offline Message

Display customized messages or banners during office hours or when agents are offline. Never miss a lead.

Rich Messages

Chatbot functionality includes attachments, media, and rich messages. Support for voice messages, 3000+ emojis, and markdown formatting.

Automations & Marketing Tools

Send messages, show pop-ups, customize chat design when conditions are met. 13+ conditions and 5 automation types available.

Automations & Triggers

Send messages, show pop-ups, and customize the chat design when conditions are met. 13+ conditions and 5 automation types available.

Booking System

Calendly integration for appointment scheduling directly from the chat widget. Let customers book meetings without leaving the conversation.

Welcome Message

Display on first visit or page load with automation support for variations. Make a great first impression.

Follow-up Message

Request user email if no agent response within 15 seconds. Phone number and other custom fields supported.

Multi-User Direct Messaging

Send direct chat, email, and SMS to users with custom merge fields. Automated notifications included.

Proactive Chat

Agents reach out to online visitors before customers initiate contact. Access online user lists from the admin area.

AI-Powered Chatbots

Train your AI on your own content. It learns from your website and documents to answer customer questions accurately.

Chatbot Training

Add Q&A pairs in real-time during chats. Agents can teach both OpenAI and Dialogflow chatbots new answers. OpenAI generates question variations automatically.

Smart Reply

Real-time suggested responses using AI for both OpenAI and Dialogflow. Help agents respond faster with intelligent suggestions.

Multilingual Chatbots

Switch languages to match user preference. Automatic message translation between user and agent/chatbot in real-time.

Human Takeover

Manual agent control over conversations when chatbot fails. The chatbot only alerts agents when needed for seamless handoff.

Ready-To-Use Templates

45+ pre-built Dialogflow templates for general questions. Get started with AI chatbots in minutes without coding.

Translations in Real-Time

Automatic message translation between user and agent/chatbot. Break language barriers effortlessly.

Connect Your Favorite Tools

DialogFusion integrates with 15+ platforms and services to streamline your workflow.

Messaging Channels

WhatsApp Business
Instagram & Facebook
Twitter
Telegram
Google Business
Viber
Line
WeChat
Web Chat

CRM & Productivity

Slack
Zendesk
HubSpot
Zapier
Pabbly
API & Webhooks

Email Marketing

Mailchimp
SendGrid
Sendinblue
ActiveCampaign
Elastic Email
MailerLite
Mailjet
Campaign Monitor
Moosend
GetResponse
ConvertKit

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